Cynthia Graffeo has been appointed director of client relations, and Emily Astrof-Bernstein has joined the company as director of management operations.
New York—Argo Real Estate, a real estate firm in New York City, announced the expansion of its property management leadership team. Argo property manager Cynthia Graffeo has been appointed director of client relations, a newly created position within the company, and Emily Astrof-Bernstein has joined the company as director of management operations.
As director of client relations, Graffeo will spearhead the customer relations of Argo’s current building portfolio consisting of 80 properties around the greater New York City area. She will serve as liaison between Argo and its clients. Graffeo has the unique responsibility of ensuring that clients are provided the highest levels of service and to grow the new business portfolio. In her role as director of management operations, Astrof-Bernstein will oversee Argo’s entire property management division including 26 personnel. She will be responsible for managing and strengthening the team and creating certification programs.
Graffeo joined Argo Real Estate in early 2014 with more than 10 years of experience as a property manager in New York City’s luxury building market. As director of client relations, she will work to affirm that all clients are receiving the highest levels of service with Argo’s management services and add to Argo’s portfolio of properties. Graffeo previously held positions at Buchbinder & Warren LLC and Rose Associates Inc. She went to City University of New York Baruch College, and was a practicing accountant, then computer networking professional before entering the real estate industry.
Astrof-Bernstein has over 20 years of experience in the property management industry and is committed to growing Argo Real Estate’s property management business as director of management operations. In her role, she aims to further enhance the quality of life and service within its buildings. Prior to joining Argo, Astrof-Bernstein served as a property manager at Rose Associates Inc. where she managed five high-rise luxury rentals and opened two buildings from construction to operation. Raised in a real estate family, Astrof-Bernstein holds a Masters of Science in Real Estate Development from the NYU School of Professional Studies Shack Institute of Real Estate.